FAQs
Shipping
Q: Do you accept returns or exchanges?
A: We do not accept returns or exchanges unless items come damaged or broken. All sales are final. You have 3 days after your order is delivered to report any issues. If there is a problem with your order please email us: moonlightroselashes@gmail.com
Q: What if my order never arrived.
A: Please check with your local post office. We are NOT responsible for packages once they are shipped.
Q: When will I receive my order?
A: Please allow 3-5 business days for your package to arrive for domestic orders. International orders please allow 7-14 business days. Depending on shipping delays orders might take longer to arrive. Note that orders may take up to 3 business days to process. You have 24 hours to cancel or change your order unless it has already been shipped. After that it can not be canceled. We are NOT responsible for packages once they are shipped this includes lost or stolen packages. We are not responsible for any customs. If you need help with a order please email or DM us. Please do not use lip produtcs if allergic to avocado or jojoba oil as we use the same bowls/ utensils for mixing. All packaging is handmade so it may have minor flaws. See individual listings for presale information.
Q: Can I cancel or change my order?
A: Yes. You have 24 hours to cancel or change your order. After that it can not be changed or canceled.
Q: Where do you ship?
A: We ship to the United States, Australia the United Kingdom and Canada. We are looking into expanding to more countries. If you want us to ship to your country send us a dm or email!
About the brand
Q: Who are the characters on your packaging?
A: The characters on our packaging original characters that we’ve created. All characters are from our book Mystic Sisters if you want to check it out you can read it here.
General
Q:Are your products cruelty free?
A:Yes! Our lashes are faux mink and we test our makeup products on ourselves.
Q: Can my lashes be reused?
A: Yes. With proper cleaning lashes can be used multiple times.
Q: Why was my order canceled?
A: Any orders that are marked a high risk or spam will be canceled. If you have questions about your order then please email or dm us.
Q: Other questions?
A: Email us: moonlightroselashes@gmail.com